The Sandy Hook Promise Crisis Center

Trained counselors ready to help

The Sandy Hook Promise National Crisis Center receives and responds to all HearMeWA calls and online reports. This crisis center runs similar programs in other states and is the only crisis center dedicated solely to youth-centered, anonymous reporting. The Sandy Hook Promise National Crisis Center already serves 3.5 million youth across the country. It operates 24 hours a day, seven days a week, 365 days a year.

Sandy Hook Promise, the nonprofit that operates the crisis center, educates and empowers youth and adults to prevent violence in schools, homes and communities.

Success stories from Sandy Hook Crisis Center

Mental health crisis

A youth contacted the National Crisis Center for mental health support. They described the challenges they were facing at school and at home, and how these difficulties were impacting their mental well-being. The youth expressed feelings of depression and suicidal thoughts. Due to the seriousness of the situation, the report was classified as a life-safety event. The Crisis Center, in coordination with the school and dispatch teams, located the youth’s address and conducted a welfare check. The dispatch team offered assistance to the youth, and the school followed up with them the next day to provide additional support.  

Threats of violence on social media

A youth contacted the National Crisis Center to raise concerns about a student who had made threats on social media about harming others. According to the youth who contacted the crisis center, the student had shared a photo holding a weapon and warned others not to come to school the next day. Within minutes, the Crisis Center contacted the school, the school district, and dispatch teams. They conducted a welfare check and confiscated the weapon.